Solutions Consultant (Customer Support Services, Sofia)

Job summary

This position is for a Norwegian Speaking Solutions Consultant located in Sofia, Bulgaria, focusing on delivering high-quality customer support services to Norwegian-speaking clients. The role involves providing expert solutions, maintaining documentation, and collaborating with international teams to enhance service delivery.

Qualifications

• Native or fluent Norwegian (spoken and written) is required.
• Valid EU passport is mandatory.
• Strong proficiency in English for effective communication with the international office team.
• Previous experience in the Customer Support Services industry is a strong advantage.
• A proactive, problem-solving mindset with a passion for helping others.
• Willingness to relocate to Sofia.

Responsibilities

What We Offer

• Provide exceptional omnichannel support to clients, ensuring high customer satisfaction.
• Offer expert solutions and troubleshooting advice.
• Maintain detailed documentation of customer interactions in internal CRM systems.
• Represent the client’s values through professional communication in Norwegian.
• Collaborate with team members to improve support workflows.
• Meet and exceed performance metrics to qualify for monthly bonuses.
• Stay updated on product knowledge for effective assistance.
• Competitive monthly salary.
• Fully paid training.
• Comprehensive health insurance coverage.
• Fully paid relocation package including flight, transfer, and initial hotel accommodation.
• Lucrative monthly performance bonus based on individual targets.
• Opportunities for career development and long-term growth.