Service Delivery Manager Associate (Copenhagen)

Job summary

This role is ideal for recent graduates seeking to begin their careers in telecommunications and customer operations. The position offers hands-on experience in service delivery management, focusing on building stakeholder relationships and understanding service delivery processes.

Qualifications

• Recent degree in Telecommunications, Engineering, Computer Science, Information Technology, Business, or a related field
• Strong communication and interpersonal skills
• Customer-focused mindset
• Curiosity and willingness to learn
• Good problem-solving and organizational skills
• Ability to work collaboratively in a team environment
• Fluency in English, both written and spoken

Responsibilities

• Assist the team in delivering services to customers
• Build relationships with internal stakeholders and customers
• Participate in customer meetings and follow-up activities
• Help track service delivery activities and action items
• Learn about Service Level Agreements (SLAs) and customer contracts
• Collaborate with local and global teams
• Identify and raise potential risks or issues to the team
• Familiarize with tools, processes, and ways of working

Skills

• Communication and interpersonal skills
• Problem-solving abilities
• Organizational skills
• Team collaboration

Education

• Recent degree in a relevant field

Tools

• Familiarity with service delivery tools and processes