Senior Key Account Manager (Netherlands)

Job summary

The role involves managing key accounts with a focus on expansion, retention, and strategic influence, particularly in the Netherlands and Nordics. The Senior Key Account Manager will take ownership of complex partnerships and drive commercial growth while fostering customer relationships.

Qualifications

• Fluent in spoken and written Dutch and English
• Over 3 years of experience in a similar role
• Strong executive-level communication and interpersonal skills
• Positive, solutions-focused mindset
• Understanding of commercial growth drivers
• Strategic and creative thinking abilities
• Ability to handle high-pressure situations calmly
• Proficiency in CRM tools (e.g., Salesforce, HubSpot)

Responsibilities

• Lead valuable and complex accounts with an executive-level approach
• Develop and implement long-term account strategies
• Identify and close upsell opportunities through consultative work
• Oversee the rollout of services across multiple large customers
• Design and deliver training for nursery staff
• Support onboarding and skills development for other Key Account Managers
• Represent customer needs across internal teams
• Manage forecasting and portfolio reporting for leadership

Skills

• Relationship management
• Commercial acumen
• Strategic alignment with business goals
• Data analysis and reporting

Education

• Not specified

Tools

• CRM tools such as Salesforce and HubSpot