Senior Customer Support Associate (Fintech, Remote)

Job summary

This role involves providing exceptional customer support for a financial technology product, ensuring a seamless experience for users. The position is a 12-month fixed-term contract focused on interacting with customers through various channels and contributing to product development based on user feedback.

Qualifications

• Fluency in written and spoken English, with additional proficiency in Danish or German.
• Proven experience in customer support, particularly in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Ability to simplify complex issues for customers.
• Familiarity with support tools such as FreshWorks, Intercom, or Zendesk.
• Background in accounting, bookkeeping, or financial technology is preferred.

Responsibilities

• Engage with customers via chat, email, and phone to provide support and resolve issues.
• Troubleshoot product-related problems and escalate as necessary.
• Collaborate with cross-functional teams to relay customer insights for product improvement.
• Contribute to the knowledge base for team growth and knowledge sharing.

Skills

• Excellent communication and interpersonal skills.
• Tech-savvy with a resilient and curious mindset.
• Ability to thrive in a collaborative and dynamic work environment.

Education

• Relevant experience in customer support or a related field is essential.

Tools

• Experience with customer support platforms like FreshWorks, Intercom, or Zendesk is required.