Senior Customer Success Manager (SaaS, Hybrid - Aarhus)

Job summary

This role involves managing and expanding a portfolio of strategic DACH accounts, focusing on customer engagement and value realization. The position requires a strong commercial mindset and the ability to build relationships with senior stakeholders to drive business outcomes.

Qualifications

• 3–7+ years of experience in Customer Success, Account Management, or similar client-facing roles
• Proven track record in managing complex B2B customer relationships
• Experience working with senior stakeholders and executive decision-makers
• Fluent in German and English (both written and spoken)

Responsibilities

• Own and manage a portfolio of strategic B2B and enterprise customers in the DACH region
• Act as a trusted advisor to senior stakeholders, guiding them toward stronger commercial decisions
• Drive onboarding and ensure successful product adoption across teams
• Proactively engage customers to understand business goals and performance drivers
• Conduct structured business reviews with senior stakeholders
• Identify opportunities for adoption, retention, and revenue expansion
• Collaborate with Sales on account planning and expansion opportunities

Skills

• Excellent communication skills with the ability to challenge stakeholders constructively
• Analytical mindset to turn insights into actionable recommendations
• Strong ability to manage multiple strategic accounts in a structured way

Education

• Relevant degree or equivalent experience in a related field

Tools

• Experience with CRM and/or Customer Success platforms (e.g., HubSpot, Custify)
• Familiarity with AI tools for customer insights or communication