Senior Business Support Associate (Administrative, Copenhagen)

Job summary

The Senior Business Support Associate is responsible for coordinating and overseeing the execution of standardized tasks for operational support within the Supply Division. This role ensures compliance with financial rules and regulations while managing the Business Support Unit's activities.

Qualifications

• Completion of Secondary Education is required, preferably with technical or university courses related to the field.
• Minimum of 7 years of relevant administrative or clerical experience is required, with supervisory experience being highly desirable.

Responsibilities

• Lead and enable the team to deliver effective support and services.
• Monitor, plan, and guide the work of the Business Support Unit, ensuring quality assurance and service delivery.
• Conduct quality checks and monitor the efficiency of services provided to the Supply Division.
• Act as the focal point for troubleshooting unit-related issues and provide project management support.
• Ensure adequate training and skill development for the Business Support Unit staff.
• Manage ticketing systems for workflow management and reporting needs.
• Communicate and coordinate activities with external stakeholders and other UN entities as necessary.

Skills

• Strong people management and organizational skills.
• Ability to build partnerships and deal tactfully with diverse individuals.
• High sense of confidentiality and good judgment.
• Effective teamwork and guidance capabilities for junior staff.

Education

• Secondary Education completion is mandatory; further technical or university education is preferred.

Tools

• Proficient use of ticketing systems and project management tools.