Search Engine Customer Expert (On-site, Athens)

Job summary

This role involves providing high-level technical support for search engine products in a vibrant IT environment in Athens, Greece. The position requires fluency in Norwegian and a strong interest in technology, offering a unique opportunity for career advancement in a multicultural setting.

Qualifications

• Native or fluent in Norwegian (spoken and written) is essential.
• Valid EU passport or work permit for Greece is required.
• Previous experience in IT support, helpdesk, or digital customer service is advantageous.
• Strong interest in the Information Technology sector and search engine technology.
• Excellent communication skills with a focus on customer service.
• Willingness to relocate to Athens for this on-site position.

Responsibilities

What We Offer

• Deliver high-level technical support for search engine products to ensure optimal user experiences.
• Analyze and resolve complex technical queries using internal databases and tools.
• Collaborate with international IT teams to enhance search results and digital platform functionality.
• Maintain professional communication standards while managing user inquiries and feedback.
• Stay informed about the latest trends in the IT industry to provide expert guidance.
• Participate in training initiatives to improve technical skills and service quality.
• Monitor and report on system performance issues to ensure service availability.
• Competitive monthly salary with two additional salaries per year (13th and 14th month bonus).
• Monthly performance bonuses for high achievers.
• Fully paid relocation package including flight, transfer, and hotel accommodation.
• Comprehensive training programs tailored to the IT industry.
• Full private health insurance.
• A vibrant, multicultural workplace in Athens.