Search Engine Customer Expert (Athens, Greece)

Job summary

This role involves providing expert technical support for search engine tools to Swedish-speaking business clients in a dynamic IT environment located in Athens, Greece.

Qualifications

• Native or fluent in Swedish (spoken and written).
• Proficient in English for internal communication.
• Valid EU passport is mandatory.
• Previous experience in customer support, digital marketing, or technical troubleshooting is highly preferred.
• Strong affinity for technology and a desire to build a career in the IT sector.
• Excellent communication skills with a customer-centric approach.

Responsibilities

What We Offer

• Deliver high-level technical support for search engine tools to clients.
• Analyze and troubleshoot complex inquiries within the IT industry.
• Maintain up-to-date knowledge of search algorithms and service standards.
• Collaborate with international technical teams to resolve issues.
• Document cases in internal CRM systems for transparent reporting.
• Contribute to improving customer satisfaction metrics.
• Participate in ongoing training to enhance technical expertise.
• Competitive monthly salary plus two additional salaries per year.
• Fully paid training programs.
• Comprehensive health insurance package.
• Fully paid relocation package including flight, transfer, and initial hotel stay.
• Monthly performance bonuses for high achievers.
• Career development pathways for long-term opportunities in Greece.