Responsible Gaming Analyst (iGaming, Remote)

Job summary

This role focuses on player protection within the iGaming sector, emphasizing the intersection of psychology, compliance, and responsible gaming practices. The position is suited for individuals passionate about understanding human behavior and making a positive impact on players' experiences.

Qualifications

• Fluency in Danish and proficiency in English
• Minimum of 1 year of experience in the iGaming industry
• Interest in addiction psychology and player behavior
• Strong empathy and emotional intelligence

Responsibilities

• Monitor player behavior to identify potential risk patterns
• Proactively engage with at-risk players to provide support and guidance
• Block underage accounts during registration processes
• Review self-excluded accounts and manage refund cases as necessary
• Maintain comprehensive case reports and documentation
• Escalate high-risk cases with detailed analysis and recommendations
• Contribute to the enhancement of Responsible Gaming procedures
• Support internal training and awareness initiatives related to Responsible Gaming

Skills

Benefits

• Analytical and detail-oriented
• Ability to handle sensitive situations with care
• Capacity to remain calm in high-pressure scenarios
• Eagerness to learn and grow within compliance and player protection
• Private health insurance
• Daily breakfast and lunch
• Wellness allowance
• Additional leave for birthdays
• Team-building activities and company events
• Relocation package for candidates moving to Malta (includes flight and two weeks of accommodation)