Responsible Gaming Analyst (iGaming, Remote)

Job summary

This role focuses on player protection within the iGaming industry, emphasizing psychology, compliance, and responsible gaming practices. The position is designed for individuals interested in human behavior and making a positive impact on players' experiences.

Qualifications

• Fluent in Danish and confident in English
• Minimum of 1 year of experience in the iGaming sector
• Strong interest in addiction psychology and player behavior
• High levels of empathy and emotional intelligence
• Ability to manage sensitive situations with compassion and regulatory awareness
• Detail-oriented and analytical mindset

Responsibilities

• Monitor player behavior to identify potential risk patterns
• Proactively engage with at-risk players to provide support and guidance
• Block underage accounts during registration processes
• Review self-excluded accounts and manage refund cases as necessary
• Maintain comprehensive case reports and documentation
• Escalate high-risk cases with thorough analysis and recommendations
• Contribute to the enhancement of Responsible Gaming procedures
• Support internal training and awareness initiatives related to responsible gaming

Skills

Benefits

• Behavioral analysis
• Regulatory knowledge
• Decision-making in sensitive situations
• Cross-department collaboration
• Private health insurance
• Daily breakfast and lunch
• Wellness allowance
• Additional birthday leave
• Team building and company events
• Relocation package including flight and two weeks of accommodation