Responsible Gaming Analyst (iGaming, Remote)

Job summary

This role focuses on player protection within the iGaming industry, emphasizing the intersection of psychology, compliance, and responsible gaming practices. The position is designed for individuals passionate about understanding human behavior and making a positive impact on players' experiences.

Qualifications

• Fluent in Danish and confident in English
• Minimum of 1 year of experience in the iGaming sector
• Interest in addiction psychology and player behavior
• Strong empathy and emotional intelligence
• Ability to balance compassion with regulatory responsibilities
• Detail-oriented and analytical mindset
• Comfortable handling sensitive situations
• Ability to remain calm in high-pressure scenarios

Responsibilities

• Monitor player behavior to identify potential risk patterns
• Proactively engage with at-risk players to provide support and guidance
• Block underage accounts during registration processes
• Review self-excluded accounts and manage refund cases as necessary
• Maintain comprehensive case reports and documentation
• Escalate high-risk cases with thorough analysis and recommendations
• Contribute ideas for enhancing Responsible Gaming procedures
• Support internal training initiatives related to Responsible Gaming

Skills

• Behavioral analysis
• Regulatory knowledge
• Decision-making in sensitive situations
• Cross-department collaboration

Education

• Relevant experience in psychology or a related field is beneficial but not mandatory.

Tools

• Familiarity with compliance and player protection tools in the iGaming industry is advantageous.