Responsible Gaming Analyst (iGaming, Remote)

Job summary

This role focuses on player protection within the iGaming industry, emphasizing the intersection of psychology, compliance, and responsible gaming practices. The position requires monitoring player behavior and providing support to at-risk individuals.

Qualifications

• Fluent in Danish and proficient in English
• Minimum of 1 year of experience in the iGaming sector
• Interest in addiction psychology and player behavior
• Strong empathy and emotional intelligence
• Ability to manage sensitive situations with regulatory awareness

Responsibilities

• Monitor player behavior to identify risk patterns
• Proactively engage with at-risk players to offer support
• Block underage accounts during registration processes
• Review self-excluded accounts and manage refund cases
• Maintain detailed documentation and case reports
• Escalate high-risk cases with thorough analysis and recommendations
• Contribute to the enhancement of Responsible Gaming procedures
• Support internal training initiatives related to Responsible Gaming

Skills

Benefits

• Analytical and detail-oriented
• Strong communication and judgment skills
• Ability to remain calm in high-pressure situations
• Willingness to learn and grow within compliance and player protection
• Private health insurance
• Daily breakfast and lunch
• Wellness allowance
• Additional birthday leave
• Team building activities and company events
• Relocation support including flight and accommodation for two weeks