Renewals Representative (Remote)

Job summary

The Renewals Representative for Regional Accounts is responsible for managing high-volume subscription renewals for a portfolio of customers in the Nordics. This role emphasizes protecting and expanding recurring revenue through effective renewal execution and addressing customer needs proactively.

Qualifications

• Experience in managing customer renewals, account management, inside sales, or customer success in a B2B context.
• Proven ability to handle a high volume of renewal transactions with attention to detail.
• Strong communication skills for engaging with procurement and commercial stakeholders.
• Commercial awareness and experience in negotiating renewal terms.
• Ability to identify churn risks and expansion opportunities using customer insights.
• Familiarity with CRM systems for managing pipelines and workflows.
• Highly organized and capable of prioritizing tasks in a fast-paced environment.
• Understanding of customer buying behaviors in the Nordics region.

Responsibilities

• Independently manage full renewal workflows for assigned accounts.
• Ensure timely and accurate completion of renewals, maintaining contract accuracy.
• Proactively identify churn risks and address customer concerns.
• Engage with customer procurement teams to facilitate renewal execution.
• Maintain accurate renewal pipeline management and reporting in CRM systems.
• Collaborate with Account Executives on cross-sell opportunities during renewals.
• Provide mentorship to junior sales or renewal colleagues.

Education

• Degree-level education or equivalent professional experience is preferred.

Tools

• CRM systems for pipeline and renewal workflow management.