Refund Desk Executive (On-site, Copenhagen)

Job summary

This role involves delivering tourist tax-free shopping refund services and providing first-level support during transaction processes at Copenhagen Airport. The position requires a commitment to exceptional customer service and adherence to company policies and procedures.

Qualifications

• Minimum of 1 year of experience in a related field such as finance, hospitality, or luxury retail.
• Ability to work independently and follow established procedures.
• Fluency in written and spoken English.

Responsibilities

• Deliver outstanding customer service in line with company standards.
• Welcome and guide guests throughout their visit.
• Assist customers by explaining procedures, answering questions, and anticipating their needs.
• Ensure VIP customers receive a tailored and exceptional experience.
• Resolve conflicts professionally, focusing on customer satisfaction.
• Process tax-free forms in compliance with local regulations and company guidelines.
• Provide relevant information and support to customers throughout the refund process.

Skills

• Strong customer service orientation.
• Conflict resolution skills.
• Ability to work independently and manage time effectively.

Education

• Not specified.

Tools

• Not specified.