Product Support Specialist (Copenhagen)

Job summary

The role involves providing exceptional support to customers using a SaaS product, ensuring high satisfaction levels and effective resolution of issues. The position requires collaboration with the support and product teams to enhance user experience and retention.

Qualifications

• Strong technical understanding of software and problem-solving skills.
• Ability to drive product adoption and increase usage.
• Team-oriented, efficient, and solution-focused mindset.
• Passion for customer support and success.
• Fluency in Norwegian and English.
• Residing in or near Copenhagen.

Responsibilities

• Collaborate with the support team to address customer tickets and issues.
• Analyze customer usage of products to identify improvement opportunities.
• Work with the product team to relay customer feedback.
• Monitor customer health scores and satisfaction metrics.
• Maintain customer retention efforts.
• Document customer interactions in the CRM systematically.
• Availability for some evening and weekend work.

Skills

• Technical problem-solving abilities.
• Strong communication skills in Norwegian and English.
• Team collaboration and structured work approach.

Education

• Not specified.

Tools

• CRM software for logging customer data.