Product Manager (Fintech, Copenhagen)

Job summary

The role involves managing products that enhance the connection between merchants and their customers, focusing on the entire customer journey from ordering to fulfillment and daily operations. The position requires collaboration with engineering, design, and commercial teams to create solutions that simplify merchant workflows.

Qualifications

• 4–8+ years of experience in product management.
• Proven ability to manage products from discovery to delivery.
• Strong product instinct with a focus on customer engagement.
• Ability to balance merchant feedback, business priorities, and engineering constraints.
• Experience with operational products for merchants is highly desirable.

Responsibilities

• Own products that improve customer ordering journeys across various channels.
• Enhance merchant workflows for managing customer requests.
• Develop staff-facing operational experiences and manage order lifecycle.
• Focus on merchant productivity and operational efficiency.
• Collaborate with teams to ensure a seamless merchant experience.

Skills

• Familiarity with hospitality or restaurant software, commerce platforms, omnichannel retail, and point-of-sale systems.
• Understanding of online ordering, booking systems, and workforce management.
• Experience in fast-paced environments with evolving priorities.

Education

• Relevant degree or equivalent experience in product management or related fields.

Tools

• Experience with product management tools and methodologies is beneficial.