Product Manager (Conversational Intelligence & Knowledgebase, Copenhagen)

Job summary

The role involves managing two key products focused on enhancing contact center operations through conversational intelligence and a knowledgebase. The Product Manager will oversee the entire product lifecycle, ensuring that both products evolve effectively while meeting customer needs.

Qualifications

• 3–5 years of experience in software product management, preferably in a related field.
• Proven ability to manage product lifecycles from discovery to delivery.
• Experience in conducting user research and synthesizing insights.

Responsibilities

• Own both product areas from problem discovery through delivery and iteration.
• Set clear goals and manage scope and prioritization in line with strategic objectives.
• Conduct qualitative and quantitative user research to inform product direction.
• Collaborate with cross-functional teams to gather feedback and translate customer requests into actionable decisions.
• Shape product evolution towards a unified platform experience.
• Communicate effectively with internal and external stakeholders regarding product direction and timelines.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Familiarity with agile methodologies and product management frameworks.

Education

• Relevant degree in a related field or equivalent experience.

Tools

• Experience with product management tools and methodologies, user research tools, and analytics platforms.