Process Owner - Customer Experience (MedTech, Remote)

Job summary

This role involves leading and optimizing customer experience processes in a global MedTech environment, with a focus on digital platforms such as Salesforce. The position requires collaboration with diverse teams and includes travel of 30-50 days per year.

Qualifications

• Over 5 years of experience in business process management or related fields, preferably in MedTech or healthcare.
• Proven expertise in Salesforce and process optimization.
• Strong analytical, problem-solving, and stakeholder management skills.
• Excellent communication skills in fluent English.
• A proactive team player with a growth mindset.
• Master's or MBA degree with a mix of quantitative and qualitative disciplines.
• Willingness to travel and adapt to dynamic challenges.

Responsibilities

• Harmonize and streamline business processes globally to enhance customer experience and efficiency.
• Identify and implement continuous process improvements.
• Document and maintain global processes.
• Monitor and assess process performance metrics.
• Liaise with markets to capture needs and drive actionable improvements.
• Collaborate with cross-functional teams on digital initiatives and change management.

Skills

• Strong analytical and problem-solving abilities.
• Effective stakeholder management and communication skills.
• Proficiency in process mapping and optimization.

Education

• Master's degree or MBA.

Tools

• Salesforce, ELQ, and sales enablement systems.