Performance & Customer Partnership Manager

Job summary

The role involves building and enhancing long-term partnerships with customers through proactive engagement and follow-up. Responsibilities include ensuring customers meet performance expectations, analyzing performance data for improvement opportunities, and collaborating with various teams to provide high-quality customer experiences.

Qualifications

• Experience in customer-facing roles such as customer success, service delivery, or account management.
• Ability to interpret data and translate insights into actionable improvements.
• Strong communication skills for engaging with both technical and non-technical stakeholders.
• Experience in cross-functional environments, preferably global.
• Professional proficiency in English.

Responsibilities

• Build and strengthen long-term customer partnerships.
• Ensure customers achieve expected performance outcomes.
• Analyze performance data and customer feedback for actionable insights.
• Collaborate with sales, service, product, and support teams.
• Act as a trusted advisor to customers.
• Contribute to service process improvements and standards.
• Support commercial teams in identifying expansion opportunities.
• Facilitate knowledge-sharing across internal teams.
• Promote a culture of safety and operational excellence.

Skills

Preferred Qualifications

• Strong relationship-building and collaborative skills.
• Data-driven problem-solving abilities.
• Effective communication across diverse stakeholders.
• Initiative and resilience in managing changing priorities.
• Experience in industrial, technical, or B2B environments.
• Familiarity with digital or connected service solutions.
• Experience influencing performance metrics and customer outcomes.
• Exposure to leadership or mentoring roles.
• Additional language skills may be beneficial.