Payroll Client Services Coordinator (Remote)

Job summary

The Payroll Client Services Coordinator is tasked with addressing customer payroll inquiries and ensuring efficient payroll operations. This role emphasizes mastering payroll processes and support workflows while resolving standard client issues effectively.

Qualifications

• Strong attention to detail and clear communication skills.
• Ability to follow structured operational processes.

Responsibilities

• Resolve customer inquiries related to payroll processing and discrepancies.
• Ensure timely responses via various communication channels, meeting service level agreements (SLAs).
• Document issue details and resolution steps clearly.
• Provide updates to customers regarding issue status and resolution timelines.
• Follow internal workflows to resolve cases consistently.

Skills

• Foundational understanding of payroll concepts and processes.
• Ability to clarify customer questions in understandable terms.
• Proficiency in maintaining professionalism in communication.

Education

• Relevant experience in customer service or payroll is preferred.

Tools

• Familiarity with payroll systems and documentation tools.