Payroll Client Services Coordinator (Remote)

Job summary

The Payroll Client Services Coordinator is tasked with addressing customer payroll inquiries and ensuring efficient payroll operations. This role emphasizes learning payroll processes, mastering support workflows, and resolving standard client issues effectively.

Qualifications

• Strong attention to detail
• Excellent communication skills, both written and verbal
• Ability to follow structured operational processes

Responsibilities

• Resolve customer inquiries related to payroll processing and discrepancies
• Ensure timely responses via email, chat, and phone, adhering to service level agreements (SLAs)
• Document issue details and resolution steps clearly
• Provide updates to customers regarding issue status and timelines
• Follow internal workflows and support documentation consistently
• Identify recurring issues to improve team efficiency

Skills

• Foundational understanding of payroll concepts and processes
• Ability to clarify complex payroll processes in understandable terms
• Proficiency in using available tools and documentation for issue diagnosis

Education

• Relevant experience in customer service or payroll processing preferred

Tools

• Familiarity with payroll systems and customer support platforms