Payroll Client Services Coordinator (Remote)

Job summary

The Payroll Client Services Coordinator is tasked with addressing customer payroll inquiries and ensuring efficient payroll operations. This role emphasizes mastering payroll processes and support workflows while resolving standard client issues effectively. Attention to detail and clear communication are essential for success in this position.

Qualifications

• Strong attention to detail
• Excellent communication skills, both written and verbal
• Ability to follow structured operational processes

Responsibilities

• Resolve customer inquiries related to payroll processing and discrepancies
• Ensure timely responses via various communication channels that meet service level agreements (SLAs)
• Document issue details and resolution steps clearly
• Provide updates to customers regarding issue status and resolution timelines
• Follow internal workflows and support documentation consistently
• Identify recurring issues to improve team efficiency

Skills

• Foundational understanding of payroll concepts and processes
• Ability to learn payroll rules and compliance considerations
• Proficient in using available tools and documentation for issue diagnosis

Education

• Relevant experience in customer service or payroll support preferred

Tools

• Familiarity with payroll systems and support documentation