Operations Support Agent (Logistics, Denmark)

Job summary

The Operations Support Agent plays a crucial role in ensuring timely delivery of packages while providing high-quality customer service in a fast-paced logistics environment. This position involves handling customer inquiries, managing delivery processes, and maintaining effective communication within the team.

Qualifications

• Strong communication and interpersonal skills.
• Ability to manage time effectively with a keen attention to detail.

Responsibilities

• Respond to incoming customer calls regarding collection requests and delivery inquiries.
• Sort and allocate premium and distance deliveries.
• Investigate and resolve failed deliveries or collections, prioritizing for next-day delivery.
• Input data into the in-house tracking system.
• Collaborate with team members and management to ensure smooth operations.
• Adhere to company processes and external regulatory requirements.
• Provide support to supervisors and team members as needed.

Skills

• Proficiency in Microsoft Office and general PC skills.
• Strong planning and organizing abilities.
• Effective problem-solving skills.

Education

• Proficiency in Danish and English is required.

Tools

• In-house tracking system and standard office software.