Online Store Advisor (Retail, Sofia)

Job summary

This position involves providing exceptional advisory services to customers in both online and offline retail environments, specifically for Swedish-speaking clients. The role is based in Sofia, Bulgaria, and is suited for individuals passionate about enhancing customer experiences in the retail sector.

Qualifications

• Native or fluent in Swedish (spoken and written).
• Valid EU passport is mandatory.
• Previous experience in retail, hospitality, or customer-facing roles is highly preferred.
• Strong customer-centric attitude with a passion for the retail industry.
• Excellent verbal and written communication skills suitable for a professional setting.
• Willingness to relocate to Sofia for this on-site position.

Responsibilities

What We Offer

• Deliver premium advisory services to customers navigating retail storefronts.
• Resolve complex inquiries regarding orders, returns, and inventory with a solution-oriented approach.
• Serve as a brand ambassador, ensuring high-quality service that enhances the customer journey.
• Assist clients with technical navigation of the digital store interface to improve online retail conversion.
• Maintain detailed logs of customer interactions to support service improvement.
• Collaborate with international teams to share insights on Swedish market consumer behavior and trends.
• Professionally handle escalated customer issues with empathy and efficiency.
• Competitive monthly salary.
• Fully paid training and relocation package (including flight, transfer, and hotel).
• Health insurance and monthly performance bonuses.
• Excellent career growth opportunities in Bulgaria.