Online Store Advisor (Retail, Sofia)

Job summary

This role involves providing exceptional customer service as a Norwegian Speaking Online Store Advisor in Bulgaria, focusing on assisting online shoppers in the Norwegian market.

Qualifications

• Native or fluent in Norwegian (spoken and written).
• Valid EU passport is mandatory.
• Passion for the retail industry and high-end customer care.
• Strong problem-solving skills with the ability to manage multiple tasks.

Responsibilities

• Serve as the main contact for customers using the online store and physical retail locations.
• Address complex inquiries about order status, product availability, and logistics.
• Enhance customer satisfaction through personalized and efficient support.
• Support cross-channel retail promotions for a seamless customer experience.
• Keep detailed records of customer interactions to improve service quality.
• Work with internal teams to resolve post-purchase issues and logistics questions.
• Help grow the brand's presence in the Nordics through proactive service.

Skills

• Proficiency in digital retail platforms and modern communication tools.
• Proactive attitude towards achieving personal and team targets.

Education

• Not specified.

Tools

• Not specified.