Norwegian Speaking Support Specialist (Sofia)

Job summary

This position is for a Norwegian Speaking Support Specialist located in Sofia, Bulgaria, focusing on delivering exceptional customer support in a multilingual environment.

Qualifications

• Native or fluent in Norwegian (spoken and written) is essential.
• Valid EU passport required for relocation to Sofia.
• Prior experience in a client-facing role within Customer Support Services is preferred.
• Strong problem-solving skills and ability to work under pressure.
• Proficient in English for collaboration with an international team.

Responsibilities

• Deliver high-quality technical and general assistance to clients via phone, email, and live chat.
• Ensure professional and empathetic communication in Norwegian to achieve client satisfaction.
• Troubleshoot technical issues and provide accurate product information.
• Document all client interactions in the CRM system to analyze support trends.
• Collaborate with internal teams to escalate critical issues and enhance user experience.
• Meet and exceed KPIs related to response times and service quality.
• Stay informed about company policies and service updates.

Skills

• Excellent communication and interpersonal skills.
• Strong analytical and troubleshooting abilities.
• Proactive attitude towards learning and delivering high-quality service.

Education

• Not specified.

Tools

• CRM system for tracking customer interactions.