Membership Experience Specialist

Job summary

The Membership Experience Specialist will support the development and execution of engaging membership experiences across both digital and physical platforms. This role focuses on activating loyalty initiatives and campaigns while collaborating with global teams to ensure effective implementation.

Qualifications

• Minimum of 3 years of experience in loyalty, website, CRM, or customer engagement.
• Proven experience in supporting membership or loyalty initiatives, including campaigns and customer experiences.
• Ability to translate strategies into customer-facing activations.
• Experience in omnichannel environments, including digital and retail.
• Skills in enabling markets through guidance and materials.
• Proficiency in interpreting engagement data and market feedback.
• Strong organizational and coordination skills, with experience in cross-functional teamwork.
• Excellent communication skills.

Responsibilities

• Implement membership experiences across various touchpoints.
• Collaborate with global teams to deliver membership campaigns.
• Provide markets with frameworks, playbooks, and toolkits for activation.
• Support local execution and optimization of membership initiatives.
• Ensure market readiness for new membership features and initiatives.
• Monitor performance and identify areas for improvement.
• Gather market feedback to enhance experiences and scalability.

Skills

• Customer experience mindset with a structured approach.
• Creative and analytical thinking.
• Proficient in loyalty platforms and analytics tools.

Education

• Relevant degree or equivalent experience in a related field.

Tools

• Experience with loyalty platforms and analytics tools.