IT Supporter (Copenhagen)

Job summary

The role involves providing on-site IT support at a Service Desk, ensuring a seamless technology experience for all office users, including VIPs. The IT Supporter will be responsible for onboarding new hires, managing devices, and delivering professional support for various IT issues.

Qualifications

• Over 5 years of experience in IT support
• Familiarity with Microsoft technologies and Intune
• ITIL certification or experience in Incident, Problem, Change, or Asset Management
• Experience in 2nd or 3rd line IT support is advantageous
• Strong communication skills and ability to remain calm under pressure
• Organized and detail-oriented with a service-minded approach
• Comfortable working with executive and VIP users

Responsibilities

• Configure and deliver laptops, phones, and accessories for new hires
• Set up user accounts and manage access rights
• Provide support through in-person interactions, IT hotline, and Jira tickets
• Troubleshoot Microsoft 365 and business applications
• Handle account lockouts and access-related incidents
• Maintain IT documentation and knowledge base
• Support meeting room and video conferencing equipment
• Manage printer issues and coordinate with vendors

Skills

• Proficiency in Microsoft technologies
• Strong problem-solving and troubleshooting skills
• Excellent customer service and interpersonal skills

Education

• Relevant IT certifications or degrees are preferred but not specified.

Tools

• Microsoft 365, Intune, Jira, and other IT support tools.