Head of Observability (Remote)

Job summary

This senior technical leadership role focuses on defining and scaling the observability strategy for a developer-facing platform. The position involves managing both internal observability systems for reliability and performance, as well as a customer-facing observability product. The role requires collaboration across engineering, product, and infrastructure teams to integrate observability into system design.

Qualifications

• 8+ years of software engineering experience, with at least 3+ years in technical leadership or engineering management roles.
• Proven experience in building, scaling, or operating observability platforms in high-scale production environments.
• Deep expertise in observability domains including logging, metrics, tracing, alerting, and dashboarding.
• Strong hands-on experience with tools such as Prometheus, Grafana, ClickHouse, VictoriaMetrics, OpenTelemetry, or similar.
• Experience designing distributed systems and telemetry pipelines with a focus on scalability and reliability.
• Strong product mindset to treat observability as a developer-facing product.
• Excellent communication skills for influencing technical and cross-functional stakeholders.
• Comfort in fast-moving, remote-first environments.

Responsibilities

Benefits

• Define and lead the observability strategy, covering all aspects of logging, metrics, tracing, and alerting.
• Architect and evolve a unified observability platform, ensuring scalability and performance.
• Establish SLOs, SLIs, and capacity planning frameworks to integrate observability into decision-making.
• Own the customer-facing observability experience, ensuring a top-notch developer experience.
• Build and lead a high-performing observability engineering team, setting standards and mentoring.
• Drive consistent instrumentation standards across services using OpenTelemetry.
• Design and operate high-throughput telemetry pipelines for analytics at scale.
• Ensure reliability and cost efficiency of observability infrastructure.
• Fully remote work environment with flexibility.
• Competitive compensation package with equity participation.
• Home office and tech allowance.
• Comprehensive health coverage.
• Annual company off-sites for team collaboration.
• Flexible work culture focused on autonomy.
• Annual learning and development budget.