Head of Customer Support & Service (Healthcare, Copenhagen)

Job summary

This role is for a strategic and transformational leader responsible for directing the customer support and service functions within a healthcare affiliate. The position involves leading multiple teams to enhance customer experiences and drive operational efficiency.

Qualifications

• Proven leadership experience in a relevant industry, ideally within diagnostics or healthcare.
• Strong strategic mindset with a focus on execution and delivery.
• Demonstrated ability to inspire and develop teams, fostering a customer-centric culture.
• Proficiency in English; knowledge of Danish is a plus.
• Willingness to travel as needed.

Responsibilities

• Contribute to the leadership team by ensuring alignment with business goals and fostering collaboration across teams.
• Develop and implement a local service vision and strategy, aligning with regional priorities.
• Manage operational excellence, including cost management and KPI monitoring.
• Drive continuous improvement and innovation within service areas.
• Build organizational capabilities and advocate for agility and digital transformation.
• Recruit and retain high-performing talent to maintain functional excellence.

Skills

• Strong analytical and strategic thinking skills.
• Excellent people leadership and team-building abilities.
• Customer-oriented with a proactive approach to understanding client needs.
• Ability to work collaboratively in a matrix organization.

Education

• Relevant degree in business, healthcare, or a related field is preferred.

Tools

• Familiarity with customer relationship management (CRM) systems and performance management tools.