Head of Customer Success (Denmark)

Job summary

This leadership role focuses on driving customer success within a fast-growing AI technology environment. The Head of Customer Success will manage a portfolio of strategic enterprise accounts while leading a team of Customer Success Managers and technical specialists. The position emphasizes the importance of customer adoption, retention, and expansion, requiring strong technical skills and executive communication.

Qualifications

• Experience in a technical implementation role such as Solutions Engineer or Technical Implementation Consultant prior to moving into customer success leadership.
• Proven track record in managing, coaching, and developing teams, including performance management.
• Strong technical understanding of APIs, webhooks, and software implementation processes.
• Demonstrated success in managing complex enterprise customer relationships throughout the customer lifecycle.
• Experience in creating customer success processes and frameworks in fast-paced settings.
• Excellent verbal and written English communication skills.
• Strong problem-solving abilities and customer-focused mindset.

Responsibilities

Benefits

• Manage a portfolio of strategic enterprise customer accounts to ensure adoption and retention.
• Lead and mentor a team of Customer Success Managers and Deployment Engineers.
• Design and implement customer success frameworks, including onboarding and performance standards.
• Serve as the primary escalation point for complex customer issues.
• Conduct executive business reviews and strategic planning sessions with enterprise customers.
• Collaborate with executive leadership on customer health initiatives and product feedback.
• Support recruitment and talent development as the customer success team grows.
• Facilitate successful project delivery by bridging customer-facing teams and technical resources.
• Competitive compensation package based on experience.
• Performance-based bonuses and equity participation.
• WeWork membership and workspace flexibility.
• Opportunities for career advancement in a rapidly growing organization.
• High exposure to executive leadership and strategic decision-making.