Fitbit Products Support Specialist (Sofia, Bulgaria)

Job summary

This position involves providing exceptional customer support to Norwegian-speaking users of Fitbit products in Sofia, Bulgaria. The role focuses on troubleshooting technical issues, educating users on health features, and maintaining high customer satisfaction.

Qualifications

• Native or fluent Norwegian (spoken and written).
• Valid EU passport (mandatory).
• Genuine interest in the fitness and wellness industry and modern wearable technology.
• Strong problem-solving skills and a high level of technical aptitude.
• Excellent communication skills in English.

Responsibilities

What We Offer

• Deliver world-class support to Norwegian-speaking Fitbit users.
• Troubleshoot issues related to wearable devices and application connectivity.
• Educate users on health features and wellness goals.
• Document product insights and user feedback.
• Collaborate with international teams to uphold service standards.
• Adhere to security and data privacy guidelines.
• Competitive monthly salary.
• Fully paid training and relocation package.
• Health insurance and monthly performance bonuses.
• Access to professional development programs in the fitness sector.