Financial Product Analyst (Hybrid, Copenhagen)

Job summary

This role involves providing technical support for financial products, focusing on enhancing client experiences. The position is part of a Client Service team that addresses complex client inquiries and issues related to financial reporting and billing processes.

Qualifications

• Recently completed a Master’s degree in a finance-related field.
• Relevant work experience in fintech or a client-facing role, particularly in software application support.
• Familiarity with billing and collection processes, simple accounting, accounts receivable, and financial reporting.
• Strong communication skills in English, both written and verbal.
• Attention to detail and ability to work independently as well as in a team.

Responsibilities

• Engage with clients daily to ensure optimal service delivery, primarily through ticketing systems and meetings.
• Analyze and resolve complex client issues, coordinating with internal resources as necessary.
• Assist clients with financial product inquiries and discrepancies in financial reporting and billing.
• Participate in the Major Incident response team to address urgent client problems.

Skills

• Experience with databases, SQL, and Excel is advantageous.
• General interest in IT and familiarity with APIs and payment processors like Adyen is beneficial.

Education

• Master’s degree in a finance-related field.

Tools

• Experience with ERP systems, web services, and financial applications is preferred.