Field Service Representative

Job summary

This role involves installing, maintaining, and troubleshooting equipment at customer locations, focusing on turbomachinery and package systems. The representative will perform preventive maintenance, inspections, and call-out services, ensuring high levels of customer satisfaction through effective service delivery.

Qualifications

• Degree or equivalent experience preferred.

Responsibilities

• Utilize various test equipment to diagnose and identify malfunctions, referring to schematics and specifications as needed.
• Employ hand tools and instruments to analyze, repair, or replace faulty components, using digital tools and systems.
• Perform routine installations and adjustments to equipment as per standard procedures.
• Document customer complaints and service actions in a timely manner.

Skills

• Service Excellence: Strong knowledge of customer service principles and ability to meet customer needs effectively.
• Initiative: Proactive in identifying job responsibilities and challenges, with a drive to accomplish goals.
• Problem Solving: Familiarity with techniques for recognizing and resolving operational issues.
• Mechanical Maintenance: Knowledge of power supply and oil and gas mechanical systems, with the ability to conduct preventive maintenance and repairs.
• Safety: Understanding of safety procedures and regulations in the workplace.
• PLC Knowledge: Basic understanding of Programmable Logic Controllers and their applications in automated processes.

Education

• Degree or equivalent experience desired.

Tools

• Hand tools, gauges, instruments, and digital diagnostic tools.