FCP Onboarding Specialist

Job summary

The role involves onboarding new business customers across the Nordics, with a focus on the Swedish market, while ensuring compliance and efficiency. The position is based in Copenhagen and is part of a team dedicated to enhancing customer experiences and operational performance.

Qualifications

• Fluency in Swedish, both written and spoken.
• A curious mindset with a desire to grow into the role and take on more responsibilities.
• Comfortable managing customer interactions through various channels, including phone.
• Experience or motivation to develop in KYC, OSINT, banking, lending, or law enforcement.
• Performance-oriented work ethic.

Responsibilities

Benefits

• Manage the approval and onboarding process for new business customers, progressing to full case management.
• Communicate with customers via text and phone to gather necessary information for case progression.
• Collaborate with team members and leadership to balance quality and speed in case handling.
• Apply KYC principles and compliance requirements to thoroughly assess applications and identify risks.
• Foster a performance-driven team culture focused on achieving high volume and quality metrics.
• Access to state-of-the-art equipment to facilitate optimal work performance.
• Comprehensive benefits including pension, health insurance, and enhanced parental leave.