Experience Strategist

Job summary

The role involves developing and executing omnichannel strategies for global clients, focusing on customer experience, data, and digital ecosystems.

Qualifications

• Experience in CRM strategy.
• Proven track record in strategizing for large-scale global clients.
• Proactive attitude with a strong desire to learn.
• Ability to present confidently in meetings and workshops.
• Experience working collaboratively within client teams to deliver high-quality work.

Responsibilities

• Collaborate within a client strategy team to drive strategic deliverables.
• Develop integrated channel plans that define overarching strategies across various touchpoints.
• Ensure cohesive customer experiences by integrating strategies across digital ecosystems like email, mobile apps, and social media.
• Work with cross-functional teams to optimize end-to-end customer engagement.
• Synthesize research and analysis to contribute to strategic workshops and actionable strategies.
• Craft narratives and contribute to thought leadership initiatives.

Skills

• Strong strategic thinking and analytical skills.
• Excellent communication and presentation skills.
• Ability to work collaboratively in a diverse team environment.

Education

• Relevant degree or equivalent experience in a related field.

Tools

• Familiarity with CRM tools and digital marketing platforms.