Enterprise Customer Success Manager

Job summary

The role involves managing and expanding a portfolio of customers in the Norwegian market, ensuring they derive measurable value from the company's solutions. The focus is on building long-term partnerships and driving customer success through effective engagement and strategic planning.

Qualifications

• Proficient understanding of the Norwegian market
• Experience in managing and growing B2B SaaS customer relationships
• Strong commercial instincts and ability to lead value conversations
• Proven track record in creating joint plans with customers
• Confidence in engaging with executives and navigating complex organizations
• Ability to translate product capabilities into business outcomes
• High ownership mindset and collaborative approach

Responsibilities

• Own and manage a customer portfolio focused on retention and growth
• Develop and execute joint account plans with customers
• Increase customer adoption and confidence in the product
• Lead renewal and commercial discussions
• Build relationships across operational and executive levels
• Identify opportunities for customers to achieve more with the product
• Collaborate with internal teams to advance customer priorities
• Advocate for customer insights to influence product development

Skills

• Strong communication and relationship-building skills
• Technical credibility in SaaS solutions
• Ability to drive accountability and follow through on commitments

Education

• Relevant experience in customer success or account management in a B2B environment

Tools

• Familiarity with SaaS platforms and customer relationship management tools