End User Success Manager (Aarhus)

Job summary

The End User Success Manager will enhance organizational productivity by improving end-user awareness and capabilities with various tools and services. This role involves managing communication channels and engagement strategies to inspire users about available services.

Responsibilities

• Drive adoption and enhance user experience across the organization by planning and executing training sessions on productivity and collaboration tools.
• Act as a trusted advisor to departments, boosting their productivity and collaborative capabilities.
• Conduct usage and impact analysis to identify areas for improvement in services and applications.
• Develop and implement consultancy offerings for self-service booking by departments, focusing on personal productivity and effective collaboration.
• Create Knowledge Base articles and manage the Productivity Portal with updates and guidance.
• Execute ongoing Adoption Change Management campaigns based on metrics analysis.
• Plan Change Management efforts for new tool implementations, including stakeholder management and communication strategies.

Qualifications

Competencies

Additional information

This position is based in Aarhus, Denmark, requiring in-office work at least three days a week, with an expectation of 10-20 travel days annually.

• Bachelor’s or Master’s degree in IT, Informatics, communication, or a related field.
• Interest in Modern Work and the impact of technology on work culture.
• Extensive experience in agile product teams, facilitating planning and aligning stakeholders.
• Expert knowledge of productivity and collaboration tools, including Microsoft Office 365 and GenAI tools.
• Fluent in English, with cultural sensitivity for global collaboration.
• Strong project management and organizational skills, with a focus on security and compliance.
• Creative and innovative mindset with a commitment to continuous self-development.
• Excellent communication and presentation skills, both verbal and written.
• Ability to design and deliver effective training for diverse audiences.
• Customer-oriented with strong interpersonal skills and the ability to manage multiple stakeholders.