E-commerce Assistant (Copenhagen)

Job summary

The role involves providing customer support through various channels, including chat, email, and phone. You will handle complex inquiries, review AI interactions for quality, and engage with customers on social media platforms. Additionally, you'll manage back-office tasks and communicate any issues or process improvements.

Qualifications

• Native-level proficiency in Swedish, both written and spoken.
• Strong English communication skills for calls and emails.
• A desire to assist customers and a focus on quality.
• Comfort with AI tools and Mac systems.

Responsibilities

• Serve as the primary contact for customer inquiries via chat, email, and phone.
• Address complex questions and sensitive cases that require human intervention.
• Review and provide feedback on AI-handled conversations to improve quality.
• Respond to customer interactions on social media platforms like Trustpilot, Messenger, Facebook, and Instagram.
• Manage back-office tasks and adhere to deadlines across various systems.
• Report any issues or unusual processes to improve customer experience.

Skills

• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Strong attention to detail and quality assurance.

Education

• No specific educational requirements mentioned.

Tools

• Familiarity with AI tools and Mac systems.