Digital Trust and Safety Analyst (Sofia, Bulgaria)

Job summary

This role involves working as a Digital Trust and Safety Analyst for a major social media platform, focusing on ensuring user safety and compliance with community standards. The position is based in Sofia, Bulgaria, and requires proficiency in Norwegian.

Qualifications

• Native or fluent Norwegian (spoken and written) is essential.
• Strong proficiency in English for professional communication.
• Valid EU passport is mandatory.
• Previous experience in content moderation or customer support is advantageous.
• Demonstrated interest in social media and digital safety trends.
• High emotional resilience to handle sensitive content.

Responsibilities

• Analyze and moderate user-generated content for compliance with safety guidelines.
• Monitor platforms for harmful activity and policy violations.
• Investigate user reports and escalate complex issues as needed.
• Utilize Norwegian language skills to interpret cultural nuances in content.
• Collaborate with global teams to enhance safety policies.
• Maintain reports on content trends and safety metrics.
• Uphold quality standards in a fast-paced environment.

Skills

• Proficiency in Norwegian and English.
• Strong analytical and investigative skills.
• Ability to work under pressure and manage sensitive information.

Education

• Relevant educational background is preferred but not specified.

Tools

• Familiarity with digital moderation tools and platforms is beneficial.