Digital Service Owner (Cargo Operations, Copenhagen)

Job summary

The Digital Service Owner (DSO) will lead the operational and commercial platforms for SAS Cargo, ensuring stable operations and effective release management during a significant transition period. This role is crucial for leveraging technology and data to align with industry standards and drive transformation within SAS Cargo.

Qualifications

• Over 7 years of experience in air cargo commercial IT landscapes, preferably with Accelya Skychain.
• Proven expertise in IT service management and vendor relationship management in a SaaS environment.
• Strong understanding of freight forwarding processes, including Offer & Order, Pricing, and Revenue Management.
• Excellent English communication skills, both written and verbal.
• Degree in IT, Engineering, Logistics, or a related field.

Responsibilities

• Oversee the performance and lifecycle of digital platforms supporting SAS Cargo operations.
• Ensure service management excellence and compliance for key systems.
• Coordinate release planning with internal teams and vendors.
• Optimize service quality through improved processes and collaboration.
• Participate in incident management as needed.
• Lead and mentor two senior specialists in the same application domain.

Skills

• Strong analytical and strategic mindset.
• Tech-savvy with interest in automation and AI technologies.
• Ability to balance long-term vision with operational execution.

Education

• Relevant degree in IT, Engineering, or Logistics.

Tools

• Familiarity with Accelya Skychain and related air cargo IT systems.