Digital Capability Owner (Pharma, Copenhagen)

Job summary

The role involves leading the development and enhancement of a global digital customer engagement ecosystem, focusing on transforming strategic objectives into scalable digital capabilities and governance frameworks.

Qualifications

• Over 5 years of experience in Digital Marketing and Martech, preferably in regulated industries.
• Proven ability to work effectively between business and IT functions.
• Familiarity with technologies such as Salesforce Marketing Cloud or similar, and privacy-first analytics solutions.
• Experience in managing GDPR compliant platforms and marketing consent.
• Strong facilitation and stakeholder management skills.
• Proficient in business-level English.

Responsibilities

• Develop and evolve the capability strategy and roadmap in alignment with digital objectives.
• Translate engagement strategies into structured business requirements for digital capabilities.
• Conduct requirement workshops and ensure alignment across global functions.
• Identify capability gaps and lead initiatives for improvement.
• Collaborate with IT on solution design and ensure compliance with pharma regulations.
• Manage global stakeholder relationships and facilitate decision-making in a matrix organization.

Skills

• Structured and analytical mindset with a balance of strategic and execution capabilities.
• Strong communication skills to convey complex technical concepts in business terms.

Education

• Relevant degree in a related field is preferred.

Tools

• Experience with marketing automation platforms, analytics solutions, and enterprise CMS platforms.