Data Centre Operations Manager

Job summary

The role involves overseeing and managing operations across multiple data centre locations in the UK and Europe, ensuring consistent service delivery and driving continuous improvement.

Qualifications

• Proven experience managing global technical teams in server deployments and operational environments.
• Strong background in service management and customer relationship management.
• Excellent leadership and interpersonal skills, with the ability to foster collaboration across teams.
• Strong organisational and time-management skills.

Responsibilities

• Lead cross-functional teams in planning and executing data centre operations initiatives.
• Develop and manage comprehensive project plans, including scope, timelines, and budgets.
• Build and maintain relationships with internal stakeholders and external vendors.
• Oversee resource allocation and optimise utilisation for efficiency.
• Establish quality control measures to ensure compliance with operational standards.
• Identify operational risks and develop mitigation strategies.
• Prepare and present regular status reports and performance metrics.
• Lead post-project reviews to identify opportunities for improvement.

Skills

• Strong communication skills for explaining complex technical concepts.
• Ability to manage multiple priorities and deliver results under pressure.
• Solid understanding of service management principles, such as ITIL.

Education

• Relevant qualifications in IT or related fields are preferred.

Tools

• Familiarity with automation tools and systems development is advantageous.