Cybersecurity Customer Expert (Athens, Greece)

Job summary

This role involves providing top-tier technical support for cybersecurity software and protocols, serving as the first line of defense for high-profile clients in Greece. The position offers a unique opportunity to grow within the dynamic cybersecurity sector while enjoying the vibrant lifestyle of Athens.

Qualifications

• Native or fluent in Norwegian (spoken and written)
• Valid EU passport is mandatory
• Strong technical aptitude and interest in cybersecurity
• Excellent communication skills for explaining security incidents clearly
• Previous experience in technical customer support or IT troubleshooting is highly desirable
• Willingness to relocate to Athens

Responsibilities

• Deliver high-level technical support for cybersecurity software and security protocols
• Assist enterprise clients with troubleshooting security vulnerabilities and software integration issues
• Stay updated on evolving cybersecurity threats to provide proactive advice
• Document technical inquiries and incident reports in the cybersecurity management portal
• Ensure exceptional customer experience by communicating complex security concepts in Norwegian
• Collaborate with international security teams to escalate high-priority threat investigations
• Maintain confidentiality and adhere to strict data privacy regulations

Skills

• Strong technical aptitude
• Excellent communication skills

Education

• Relevant educational background in IT or cybersecurity is preferred but not specified.

Tools

• Familiarity with cybersecurity tools and software is beneficial.