Customer Support Specialist (Video Streaming, Remote)

Job summary

This role involves providing exceptional customer support for users of global streaming platforms, specifically targeting Swedish-speaking customers. The position is fully remote, allowing for a flexible work environment while engaging with a dynamic industry.

Qualifications

• Native or fluent in Swedish (spoken and written) is essential.
• Valid EU passport required.
• Strong interest in streaming technology and digital content.
• Excellent communication skills with a customer-centric approach.
• Ability to work effectively in a remote setting.
• Basic computer navigation and troubleshooting skills.

Responsibilities

What We Offer

• Deliver high-quality support via chat, email, and phone to streaming platform users.
• Resolve technical playback issues, billing inquiries, and application navigation challenges.
• Assist users in discovering personalized content to enhance engagement.
• Keep accurate records of customer interactions and resolutions in the CRM system.
• Collaborate with internal teams to identify trends and gather user feedback.
• Uphold security and privacy standards to protect customer data.
• Competitive monthly salary with additional performance bonuses.
• Two extra salaries per year (13th and 14th).
• Fully paid relocation package including flight, transfer, and accommodation.
• Comprehensive initial training program.
• Full private health insurance and ongoing professional development opportunities.