Customer Support Specialist (Video Streaming, Remote)

Job summary

This role involves providing exceptional customer support for a leading video streaming platform, specifically for Norwegian-speaking users. The position is fully remote, allowing individuals to work from Greece while engaging with a dynamic industry.

Qualifications

• Native or fluent in Norwegian (both spoken and written) is essential.
• Valid EU passport is required for this role.
• Strong interest in streaming platforms and digital entertainment technology.
• Excellent communication skills with a focus on customer service.
• Ability to thrive in a fast-paced environment and adapt to new software.

Responsibilities

• Deliver high-quality technical and account support to users.
• Assist with subscription management, billing inquiries, and troubleshooting streaming issues.
• Navigate complex databases to resolve playback and connectivity problems.
• Maintain professional and empathetic communication to ensure customer satisfaction.
• Stay informed on the latest streaming technology trends and platform updates.
• Collaborate with internal teams to escalate bugs and provide feedback for improvements.
• Adhere to quality assurance standards.

Skills

• Strong communication and interpersonal skills.
• Technical proficiency in navigating streaming platforms.
• Problem-solving abilities and attention to detail.

Education

• No specific educational requirements mentioned.

Tools

• Familiarity with streaming platforms and digital entertainment technology is beneficial.