Customer Support Specialist (Telecommunications, Remote)

Job summary

We are seeking Swedish Speaking Customer Experts to provide exceptional support for a leading technology company in the telecommunications sector. This fully remote role allows you to work from Greece while delivering high-quality assistance to customers.

Qualifications

• Native or fluent in Swedish (spoken and written) is required.
• Strong proficiency in English for collaboration in an international environment.
• Valid EU passport or work permit for full-time employment in Greece.
• Previous experience in telecommunications or customer service is a significant advantage.
• Excellent problem-solving skills and a passion for technology.

Responsibilities

What We Offer

• Deliver high-quality technical and account support to customers via phone, email, and chat.
• Troubleshoot complex connectivity and hardware issues for end users.
• Maintain up-to-date knowledge of telecommunications products and services.
• Meet performance targets for customer satisfaction and service quality.
• Educate clients on product features and upgrades.
• Collaborate with internal teams to escalate technical issues and provide service feedback.
• Competitive monthly salary with performance-based bonuses.
• Two additional salaries per year (13th and 14th salary).
• Fully paid relocation package, including flight tickets and accommodation.
• Comprehensive training program for success in the telecommunications sector.
• Private health insurance coverage.
• Opportunities for career development in a desirable Swedish-speaking role in Europe.