Customer Support Specialist (Sofia, Bulgaria)

Job summary

This role involves providing exceptional customer support to Swedish-speaking clients in Sofia, Bulgaria. The position requires a commitment to delivering high-quality service across various communication channels while maintaining customer satisfaction and resolving inquiries efficiently.

Qualifications

• Native or fluent in Swedish (spoken and written).
• Valid EU passport is mandatory.
• Strong proficiency in English for collaboration with an international team.
• Prior experience in the Customer Support Services sector is preferred.
• Excellent interpersonal skills and a passion for problem-solving.
• Ability to work in a fast-paced environment and adapt to rotating shifts.

Responsibilities

What We Offer

Life in Bulgaria

Sofia offers a vibrant lifestyle with a mix of historic charm and modern amenities, making it an attractive location for professionals. The city is known for its low cost of living, lively nightlife, and welcoming international community.

• Deliver high-quality omnichannel support (email, chat, and phone) to Swedish-speaking customers.
• Efficiently resolve complex inquiries to maintain high satisfaction scores.
• Keep detailed records of customer interactions using professional CRM systems.
• Collaborate with cross-functional teams to address technical or billing issues.
• Maintain the brand’s reputation by providing empathetic and solution-oriented service.
• Meet and exceed performance metrics and quality benchmarks.
• Stay informed on product knowledge and internal support procedures.
• Competitive monthly salary.
• Fully paid training and relocation package (flight, transfer, hotel).
• Health insurance and monthly performance bonuses.
• Opportunities for career development and advancement.