Customer Support Specialist (Remote, Greece)

Job summary

This role involves providing exceptional customer support for a leading brand in the consumer electronics sector, specifically for Swedish-speaking clients. The position is fully remote, allowing individuals to work from Greece while delivering high-quality assistance to customers.

Qualifications

• Native or fluent in Swedish (spoken and written) is essential.
• Valid EU passport required for employment in Greece.
• Professional proficiency in English is necessary for team collaboration.
• Previous experience in customer service or technical support is preferred but not mandatory.
• Strong communication skills and a customer-centric approach are essential.

Responsibilities

• Deliver high-quality technical and general support to customers in Sweden regarding luxury household appliances.
• Assist clients with troubleshooting, product inquiries, and operational guidance.
• Maintain a comprehensive understanding of the product portfolio to provide expert advice.
• Document customer interactions accurately in internal CRM systems.
• Act as a brand ambassador, reflecting the company's commitment to quality and customer care.
• Collaborate with international teams to enhance support processes for the Swedish market.
• Ensure timely resolution of customer issues to uphold satisfaction ratings.

Skills

• Excellent communication and problem-solving abilities.
• Passion for consumer electronics and commitment to service excellence.

Education

• Not specified.

Tools

• Internal CRM systems for documenting customer interactions.