Customer Support Specialist (Remote)

Job summary

This role involves providing exceptional customer support in Swedish for a leading travel platform, focusing on resolving booking inquiries and travel-related issues while working remotely.

Qualifications

• Native or fluent in Swedish (spoken and written).
• Proficient in English for communication and training.
• Valid EU passport is required.
• Previous experience in customer service or hospitality is preferred.
• Strong problem-solving skills and ability to thrive in a fast-paced environment.

Responsibilities

What We Offer

• Deliver top-tier assistance to travelers in Swedish, addressing booking inquiries and travel issues.
• Ensure customer satisfaction by providing professional solutions for accommodation and travel service changes.
• Uphold high communication standards to maintain brand reputation.
• Act as a brand ambassador, managing sensitive travel situations with empathy and efficiency.
• Collaborate with international teams to enhance reservation processes and global service workflows.
• Utilize travel industry software to manage refunds, cancellations, and booking modifications.
• Competitive monthly salary with additional bonuses.
• Fully paid relocation package including flight, transfer, and accommodation.
• Comprehensive training program and full private health insurance.
• Opportunities for career advancement in a vibrant location.